Communications Manager (Full Time)

Job Title: Communications Manager

Division: Development & Engagement

Reports To: Development Director

Overview: The Communications Manager is responsible for ensuring clear, consistent, and mission-aligned messaging across all CAA platforms. This position manages branding, social media, e-newsletters, and collaborative communications with internal teams, while developing and executing a coordinated communications and marketing calendar. The role is responsible for collecting, creating, and curating all CAA social media content. Additionally, the position serves as CAA’s primary media liaison, cultivating relationships with local media, coordinating press releases, and acting as the designated spokesperson to support positive public awareness and engagement aligned with our mission and values.

Communications:

• Maintain positive, accurate messaging in alignment with CAA’s mission and values

• Ensure consistent branding across all communications and platforms

• Work collaboratively with other departments for the following (included but not limited to): graphics, website updates, social media posts/newsletter features, and other external communications

• Produce bi-monthly e-newsletters (2x a month) highlighting upcoming events, adoptable pets, data trends, and other appropriate updates/information

• Build out a communications plan/calendar that aligns with the quarterly marketing plan

• Manage CAA social media accounts across all platforms; monitor post engagements

• Work collaboratively with the Events Manager to align all event-related communications

Marketing:

• Collect, create, and curate content for CAA social media

• Coordinate the design and execute the ordering of all marketing materials authorized by the Development Director

• Work collaboratively with the Events Manager to align event-related marketing efforts

Media Relations:

• Serve as the designated spokesperson for all media connections

• Build and maintain strong, positive relationships with all local media outlets

• Coordinate timely and accurate press releases under the direction of the Development Director

• Maintain positive, accurate messaging in alignment with CAA’s mission and values

• Inform the Development Director of all news appearances

Knowledge, Skills, and Abilities:

• Strong commitment to the mission and values of Companion Animal Alliance.

• Must be detail-oriented, organized, self-motivated, and able to multitask.

• Experience managing multiple projects at one time.

• Excellent verbal, written, and interpersonal communication skills.

• Strong relationship-building skills.

• Excellent verbal, written, and interpersonal communication skills.

• Critical and strategic thinking skills

• Strong organizational and project management skills.

• Team player, ability to work collaboratively and independently

• Must be detail-oriented, self-motivated, and able to balance multiple projects at once

• Ability to comfortably but professionally represent CAA in the media (e.g. new segments)

• Familiarity with Meta Business Suite, CRMs, and other communication platforms.

Qualifications

• Education/Experience: high school diploma or GED and 2+ years of experience in related fields OR Bachelor’s Degree in communications, marketing, graphic design, or other related fields and 1-2 years of experience.

• Required: Must be 21+ and have a valid Louisiana driver’s license.

• Please provide an example that demonstrates your success in any of the above-listed job details (ex: social media, graphic design, marketing campaign, media appearance, etc.)

Physical Demands

Work is performed at the shelter and at offsite meetings and events. Requires standing or walking for short to moderate periods and the ability to lift and carry up to 40 pounds as needed.

Employee Classification: Full-Time, Exempt

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related duties required by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Please send your resume to hollyd@caabr.org

Offsite Event Coordinator (Part-Time)

Job duties include but are not limited to:

• Coordinate, plan and carry out off site adoption events. 

• Provide the public with information about CAA. 

• Counsel potential adopters about basic animal care, housing, and medical responsibilities as directed by Standard Operating Procedures and provided materials. 

• Process off-site adoptions.

• Transport animals to and from off-site events. 

• Provide and supervise the care of animals at off-site events. 

Knowledge, skills and abilities needed to perform the essential functions of this position:

• Work 20 - 30 hours per week, primarily on the weekends. 

• Follow the mission of CAA.

• Enjoy working with animals and have a genuine concern for their care and well-being.

• Be familiar with all shelter Standard Operating Procedures and the Employee Manual.

• Self-starter.

• Working knowledge of breeds, diseases, medical conditions and animal handling and behavior.

• Be safe and confident around all dog sizes and cats. 

• Ability to handle animals safely and with patience and gentleness.

• Ability to represent CAA in a professional manner in all situations with the public, volunteers and staff.

• Ability to create and sustain positive working relationships within CAA, with volunteers, the public and be a team player.

• Must be patient, courteous and work well under stressful conditions.

• Must demonstrate strong communication and interpersonal skills;customer service oriented. 

• Knowledge and ability to accurately work with detailed information in paper and computerized format.

• Ability to learn and quickly adapt to changes in programs and procedures.

• Ability to have a flexible schedule. 

• Familiarity with basic word processing systems and medical data and management programs

Required Professional Licensing or Certifications:

High School Diploma or GED

Valid Louisiana State Driver’s License

Must be 21 years old or older

Physical Demands: The work is performed at the shelter in all areas and offsite events. Typical positions require workers to walk or stand for short to moderate periods of time; lift and carry up to 40 pounds; climb stairs, bend, reach, hold, grasp and turn objects.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.
Employee Classification:  non-exempt employee

Email your resume to sheltermanager@caabr.org

Dog Caretaker (Full time)

Department: Operations

Supervisor: Shelter Senior Manager

Job duties include but are not limited to: 

• Clean, sanitize and maintain kennels and animal living areas on a daily basis.

• Feed animals according to feeding protocols. 

• Ensure animals have free choice of clean water at all times 

• Follow proper safety measures and procedures when using chemicals and cleaning supplies. 

• Inform supervisor of any health issues with the animals. 

• Inform supervisor of any kennels needing repair. 

• When applicable, utilize Pet Point for all necessary communication (changing locations, updating behavior memos) 

• Maintain a clean, organized, and properly stocked work area 

• Maintain laundry area, food prep area, and general storage, ensuring areas are kept clean, organized, and stocked at all times 

• Perform and/or assist with humane euthanasia 

Knowledge, skills and abilities needed to perform the essential functions of this position: 

• Follow the mission of CAA. 

• Enjoy working with animals and have a genuine concern for their care and well-being. Be familiar with all shelter Standard Operating Procedures and the Employee Manual. Self-starter. 

• Working knowledge of breeds, diseases, medical conditions and animal handling and behavior. Ability to handle animals safely and with patience and gentleness. 

• Ability to represent CAA in a professional manner in all situations with the public, volunteers and staff. 

• Ability to create and sustain positive working relationships within CAA, with volunteers, the public and be a team player. 

• Must be patient, courteous and work well under stressful conditions. 

• Knowledge and ability to accurately work with detailed information in paper and computerized format. 

• Ability to read, write and communicate effectively. 

• Ability to learn and quickly adapt to changes in programs and procedures. 

Required Professional Licensing or Certifications: 

High School Diploma or GED 

Physical Demands: The work is performed in animal housing areas and shelter surroundings. Typical position requires workers to walk or stand for long periods; lift and carry up to 50 pounds; climb stairs, bend, reach, hold, grasp and turn objects. 

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow another job related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.

Send your resume to sheltermanager@caabr.org

Client Care Specialist (Full Time)

Department: Operations

Supervisor: Shelter Senior Manager

Job duties include but are not limited to:

• Providing kind, efficient, and timely client service via high-volume in-person, telephone, and email interactions to each guest without judgment or condescension

• Displaying knowledge of current adoption discounts including but not limited to adoption specials, military discounts, staff discounts, senior discounts, etc. 

• Counseling members of the public about basic animal care, housing, and medical responsibilities as directed by Standard Operating Procedures and provided materials 

• Becoming familiar with the health and personalities of current adoptable animals, as this changes daily

• Engaging potential adopters in respectful conversations while actively listening. Offering educated recommendations of available animals and resources based on knowledge gained during conversation

• Displaying the ability to efficiently and accurately utilize Petpoint software 

• Displaying the ability to schedule veterinary appointments and spay/neuter appointments utilizing Petpoint

• Assisting in maintaining updated adoption advertisements including but not limited to Petfinder, Adoptapet, etc. 

• Documenting any contact with members of the public regarding animals at the shelter accurately and efficiently

• Providing compassionate counseling while scheduling admission appointments with members of the public to bring in owned or stray animals

• Completing the initial admission process for all animals entering the shelter via public appointments

• Reuniting families with their missing animals, having an understanding of appropriate redemption fines, completing redemption paperwork

• Assisting clients with a lost pet walk through

• Maintaining an organized workstation

• Sanitizing based on CAA cleaning protocols to control the spread of disease

• Ensuring all fees are correctly collected and the cashbox is balanced at the end of the day. 

• Remaining calm and courteous to members of the public and coworkers at all times

• Showing the ability to handle animals of various species, sizes, and temperaments

• Demonstrating the ability to read animal behavior and use safe, low stress handling techniques utilizing the Fear Free guidelines

• Provide basic husbandry for animals being housed in Client Care Department

• Maintaining professionalism (attendance, punctuality, dress, actions, and speech) in all internal and external interactions

• Accepting in-kind donations of food and/or supplies and ensure they are properly distributed

Knowledge, skills and abilities needed to perform the essential functions of this position:

• Follow the mission of CAA.

• Enjoy working with animals and have a genuine concern for their care and well-being.

• Be familiar with all shelter Standard Operating Procedures and the Employee Manual.

• Self-starter.

• Working knowledge of breeds, diseases, medical conditions and animal handling and behavior.

• Ability to handle animals safely and with patience and gentleness.

• Ability to represent CAA in a professional manner in all situations with the public, volunteers and staff.

• Ability to create and sustain positive working relationships within CAA, with volunteers, the public and be a team player.

• Must be patient, courteous and work well under stressful conditions.

• Knowledge and ability to accurately work with detailed information in paper and computerized format.

• Ability to read, write and communicate effectively.

• Ability to learn and quickly adapt to changes in programs and procedures.

• Familiarity with basic word processing systems and medical data and management programs

• Assist with or perform humane euthanasia

Required Professional Licensing or Certifications:

• Fear Free Shelter Certification

• High School Diploma or GED

• Valid Louisiana State Driver’s License

Physical Demands: The work is performed at the shelter in all areas and at offsite events. Typical positions require workers to walk or stand for short to moderate periods of time; lift and carry up to 40 pounds; climb stairs, band, reach, hold, grasp and turn objects.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.

Email your resume to sheltermanager@caabr.org

Facilities and Fleet manager

Title: Facilities and Fleet Manager

Division: Operations

Reports To: Director of Operations 

Description: 

The Facilities Manager plays a critical role in shaping the public's perception of the CAA by ensuring that our shelter facility is maintained to the highest standards. Your commitment to maintaining a clean, safe, and welcoming environment is vital for promoting a positive and professional image of CAA, while also safeguarding the health and well-being of our staff and the animals in our care.

Job Duties include but are not limited to:

• The Facilities Manager should always maintain a well-kept and clean facility. Proper maintenance includes daily debris removal inside and outside of the building, maintenance of items that need repair, including walls, floors, ceilings, and lighting. Continuous monitoring and upkeep of play yards.  Anything that appears not to be functioning properly should either be repaired or reported to higher management levels immediately, so it can be addressed

• Supervise and assist Facilities Specialist in daily sweeping and mopping of the lobby and employee entrance and other areas that need cleaning, maintains hand sanitizers throughout the building, Clean windows, collects and disposes waste, clean and sanitize bathrooms daily. 

• Provides maintenance and minor repairs of the facility. Inspects the washers and dryers, ensuring proper use of laundry/grooming rooms, inspects and maintains lawn equipment.

• Train CAA staff on the proper usage and protection of CAA equipment.

• Manage tracking all valuable assets of CAA.

• Consult with vendors, contractors and repair personnel to maintain the building.

• Creates schedule of service contracts and building inspections executed by Operations Director.

• Keep an inventory of manuals and warranties for building equipment, including architect plans for the building for future use if needed.

• Manage inventory of CAA vehicles, maintenance records, repairs, routine oil changes and inspections as needed.

• Maintain inventory of necessary supplies for the Facility and Fleet Department.

• Direct and supervise appropriate tasks for community service workers.

• Ensure all proper PPE is being used by Facilities and Fleet Team.

• Maintain all records of repair and maintenance work conducted at CAA. 

• Assist in other departments as needed.

• On call for after hours emergencies 24/7

Knowledge, skills and abilities needed to perform the essential functions of this position:

• Follow the mission of CAA.

• Be familiar with all shelter Standard Operating Procedures and the Employee Manual.

• Self-starter.

• Ability to handle animals safely and with patience and gentleness.

• Ability to represent CAA in a professional manner in all situations with the public, volunteers and staff.

• Ability to create and sustain positive working relationships within CAA, with volunteers, the public and be a team player.

• Must be patient, courteous and work well under stressful conditions.

• Knowledge and ability to accurately work with detailed information in paper and computerized format.

• Ability to read, write and communicate effectively.

• Ability to learn and quickly adapt to changes in programs and procedures.

• Familiarity with basic word processing systems.

Required Professional Licensing or Certifications:

High School Diploma or GED

Valid Louisiana State Driver’s License

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing job duties, employee is frequently required to reach with hands and arms, stand, talk or hear, walk;  use hands to finger; handle, feel or operate objects, tools, or controls. Regularly required to sit, climb or balance, stoop, kneel, crouch or crawl. 

• Must occasionally lift and/or move up to 100 pounds. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. 

• While performing job duties employees may work near live animals, wet and/or humid conditions, fumes related to cleaning chemicals, and airborne particles. 

• Moderately loud noise level  

This position is integral to ensuring that the CAA remains a safe and welcoming place for both staff and animals, and your contributions will have a lasting impact on our community's perception of our organization.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.

Employee Classification: Non Exempt employee

Please email your resume to operations@caabr.org