Rescue Coordinator (Full Time)

Title: Rescue Transport Coordinator

Division: Programs Department

Supervisor: Programs Director

Rescue Coordinator Summary

Coordinate and facilitate transfers to local and out-of-state rescue groups. Work with various departments to identify animals that can be placed in a rescue.

Essential Job Functions include the following. Other duties may be assigned

• Maintain detailed, up-to-date records for all rescue groups and rescued animals.

• Identify, research, and recommend new rescue and transport partners.

• Maintain positive relationships with rescue and transport partners.

• Provide excellent customer service to rescue partners, coworkers, volunteers, and shelter visitors.

• Contact and coordinate the transfer of animals to in and out-of-state shelters. Coordinate health certificate issuance.

• Coordinate all aspects of transport arrangements with out-of-state rescue partners. 

• Observe and assess animal behavior and conduct dog meet-and-greets. Determine the best rescue partner based on animal behavior, breed, medical condition, etc.

• Handle animals in a safe and humane manner. Walk and monitor dogs in play yards. Assist with holding animals for vaccines or medical tests.

• Answer phone calls, emails, and social media responses from potential rescuers in a prompt, professional, and informative manner.

• Call, email, and use social media to communicate with rescue groups about available shelter animals and assist rescue groups with animal selection.

• Coordinate social media posts and email blasts in order to generate interest in hard-to-place animals.

• Handle all customers in a polite and professional manner.

• Coordinate and assist in loading all animals for transport via ground and air.

• Assist with providing care for animals leaving for transport. 

• Work closely and communicate with the transport assistant.  

• Maintain accurate rescue and transfer databases in PetPoint.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Minimum of a high school diploma and 1+ years of experience in an animal-related field.

• Must be able to work with minimal supervision.

• Must be able to read and interpret policies and procedures. 

• Must demonstrate strong communication and interpersonal skills; customer service oriented.

• Must be organized, detail-oriented, self-motivated, and able to multitask.

• Ability to learn and quickly adapt to changes in programs and procedures.

• Working knowledge of breeds, diseases, medical conditions, and animal handling and behavior.

• Must be able to administer vaccines and run medical tests needed for transport animals.

• CAET is required within 1 year of employment 

• Be safe and confident around all dog sizes and behaviors (i.e., fearful, aggressive, etc.)

• Knowledge and ability to accurately work with detailed information in paper and computerized formats.

• Ability to have a flexible schedule.

• Ability to meet physical demands.

• Must have a valid Louisiana driver's license. 

• Must have a High School Diploma or GED

Physical Demands: The work is performed in all areas of the shelter. Typical positions require workers to walk or stand for short to moderate periods; lift and carry up to 40 pounds; climb stairs, bend, reach, hold, grasp, and turn objects.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. 

This is a full-time position.  

Employee Classification: Non-exempt

Email your resume to programs@caabr.org

Volunteer Coordinator (Full Time)

Title: Volunteer Coordinator

Division: Programs Department

Supervisor: Programs Director

Position Description: The Volunteer Coordinator oversees all aspects of the volunteer program, including: communications, recruitment, training, retention, and placement of volunteers. The Volunteer Coordinator serves as the on-site point of contact for volunteers, supports communication between volunteers and various departments/programs, and ensures departments/programs are able to meet their volunteer needs. 

Essential Job Functions: Specific duties of the volunteer coordinator are, but are not limited to:

• Actively recruit volunteers through the use of the website, print media, and events.

• Research, devise, and implement effective volunteer recruitment and retention strategies. 

• Train, mentor, and serve as the initial primary contact for all volunteers.

• Prepare for, schedule, and provide regular volunteer orientations. 4-6 per month

• Keep all volunteer materials and program information up to date, and provide all volunteers with appropriate materials. 

• Develop and maintain advanced or specialized volunteer programs and training to ensure the continual growth of the volunteer program. 

• Manage the volunteer database using Better Impact (trainings, hours, and acknowledgments)

• Ensure all volunteers have signed the necessary forms, are reporting their hours, and remain active. 

• Organize formal and informal volunteer appreciation efforts. 

• Create and send out a monthly newsletter to volunteers and foster parents to keep them informed about events, programs, and general needs. 

• Work with corporate and community groups on volunteer opportunities at CAA. 

• Coordinate with coordinators and the management team to determine where volunteer staffing is most needed and most effective. 

• Keep all staff up to date on changes to volunteer programs: provide staff training for volunteer program procedures as needed: ensure that staff are providing accurate information to volunteers. 

• Uphold the shelter’s values and mission statement during interactions with the public and other staff.

• Grow and implement new volunteer programs to support and/or reduce the work of paid staff and to reduce strain on overburdened programs. 

• Manages the retail store inventory, follows CAA cash drawer policy, and trains staff members on the retail POS system, and maintains and organizes the storefront and retail items

Qualifications, Skills, and Abilities Required:

• Experience working with volunteers is preferred. 

• Verbal and written communication skills, including public speaking; ability to effectively communicate. 

• Interpersonal and team-building skills

• Must be organized, resourceful, detail-oriented, self-motivated, and have the ability to multitask. 

• Valid driver’s license with access to reliable transportation

• Minimum of high school diploma or GED

• Must be able to work with minimal supervision.

• Must be able to read and interpret policies and procedures. 

• Ability to learn and quickly adapt to changes in programs and procedures.

• Ability to meet physical demands.

• Working knowledge of breeds, disease, animal handling, and behavior.

• Be safe and confident around animals.

• Ability to have a flexible schedule and work weekends.

• Knowledge and ability to accurately work with detailed information in paper and computerized format.

• Ability to communicate skillfully and effectively with diverse staff, volunteers, and community in a professional, pleasant, respectful, and courteous manner.

Physical Demands: The work is performed in all areas of the shelter. Typical positions require workers to walk or stand for short to moderate periods of time, lift and carry up to 40 pounds, climb stairs, bend, reach, hold, grasp, and turn objects.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. 

This is a full-time position.  Tuesday - Saturday Schedule

Employee Classification: Non-exempt

Email your resume to programs@caabr.org

Full Time Dog Caretaker

Division: Shelter Operations 

Reports To: Animal Care Supervisor and Senior Shelter Manager 

Job duties include but are not limited to: 

● Clean, sanitize and maintain kennels and animal living areas on a daily basis. ● Feed animals according to feeding protocols. 

● Ensure animals have free choice of clean water at all times 

● Follow proper safety measures and procedures when using chemicals and cleaning supplies. 

● Inform supervisor of any health issues with the animals. 

● Inform supervisor of any kennels needing repair. 

● When applicable, utilize Pet Point for all necessary communication (changing locations, updating behavior memos) 

● Maintain a clean, organized, and properly stocked work area 

● Maintain laundry area, food prep area, and general storage, ensuring areas are kept clean, organized, and stocked at all times 

● Perform and/or assist with humane euthanasia 

Knowledge, skills and abilities needed to perform the essential functions of this position: 

Follow the mission of CAA. 

Enjoy working with animals and have a genuine concern for their care and well-being. Be familiar with all shelter Standard Operating Procedures and the Employee Manual. Self-starter. 

Working knowledge of breeds, diseases, medical conditions and animal handling and behavior. Ability to handle animals safely and with patience and gentleness. 

Ability to represent CAA in a professional manner in all situations with the public, volunteers and staff. 

Ability to create and sustain positive working relationships within CAA, with volunteers, the public and be a team player. 

Must be patient, courteous and work well under stressful conditions. 

Knowledge and ability to accurately work with detailed information in paper and computerized

format. 

Ability to read, write and communicate effectively. 

Ability to learn and quickly adapt to changes in programs and procedures. 

Required Professional Licensing or Certifications: 

High School Diploma or GED 

Physical Demands: The work is performed in animal housing areas and shelter surroundings. Typical position requires workers to walk or stand for long periods; lift and carry up to 50 pounds; climb stairs, bend, reach, hold, grasp and turn objects. 

11.50 an hour- 40 hours a week 

Email your resume to sheltermanager@caabr.org

Offsite Event Coordinator (Part-Time)

Job duties include but are not limited to:

• Coordinate, plan and carry out off site adoption events. 

• Provide the public with information about CAA. 

• Counsel potential adopters about basic animal care, housing, and medical responsibilities as directed by Standard Operating Procedures and provided materials. 

• Process off-site adoptions.

• Transport animals to and from off-site events. 

• Provide and supervise the care of animals at off-site events. 

Knowledge, skills and abilities needed to perform the essential functions of this position:

• Work 20 - 30 hours per week, primarily on the weekends. 

• Follow the mission of CAA.

• Enjoy working with animals and have a genuine concern for their care and well-being.

• Be familiar with all shelter Standard Operating Procedures and the Employee Manual.

• Self-starter.

• Working knowledge of breeds, diseases, medical conditions and animal handling and behavior.

• Be safe and confident around all dog sizes and cats. 

• Ability to handle animals safely and with patience and gentleness.

• Ability to represent CAA in a professional manner in all situations with the public, volunteers and staff.

• Ability to create and sustain positive working relationships within CAA, with volunteers, the public and be a team player.

• Must be patient, courteous and work well under stressful conditions.

• Must demonstrate strong communication and interpersonal skills;customer service oriented. 

• Knowledge and ability to accurately work with detailed information in paper and computerized format.

• Ability to learn and quickly adapt to changes in programs and procedures.

• Ability to have a flexible schedule. 

• Familiarity with basic word processing systems and medical data and management programs

Required Professional Licensing or Certifications:

High School Diploma or GED

Valid Louisiana State Driver’s License

Must be 21 years old or older

Physical Demands: The work is performed at the shelter in all areas and offsite events. Typical positions require workers to walk or stand for short to moderate periods of time; lift and carry up to 40 pounds; climb stairs, bend, reach, hold, grasp and turn objects.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.
Employee Classification:  non-exempt employee

$11.50/hr

Email your resume to sheltermanager@caabr.org

Animal Caretaker - Full Time

Job Purpose:
- The FT Animal Caretaker at Companion Animal Alliance is responsible for providing high-quality care and support to the animals within the facility. This position is crucial in ensuring the well-being, safety, and comfort of all animals, while also assisting with the daily operations and maintenance of the animal care environment.

Key Responsibilities:
- Provide daily care to animals, including feeding, grooming, and monitoring their health and behavior.
- Maintain clean and sanitary conditions in animal housing areas and ensure all equipment is functioning properly.
- Assist in the intake and assessment of new animals, including conducting health checks and documenting any medical or behavioral concerns.
- Collaborate with veterinary staff to administer medications and treatments as needed.
- Engage in regular enrichment activities to promote the physical and mental well-being of the animals.
- Support the adoption process by providing potential adopters with information about the animals and their care needs.
- Monitor and report any changes in animal behavior or health to the appropriate personnel promptly.
- Participate in training sessions and workshops to stay updated on best practices in animal care and welfare.
- Assist with community outreach programs and events to promote animal welfare and responsible pet ownership.
- Ensure compliance with all regulatory and organizational policies related to animal care and safety.

Qualifications:

Required Education:
- High school diploma or equivalent.

Required Experience:
- Previous experience working with animals in a professional setting, such as a veterinary clinic, animal shelter, or pet boarding facility.
- Familiarity with animal behavior and handling techniques.
- Experience in maintaining cleanliness and sanitation standards in animal care environments.

Required Skills and Abilities:
- Strong communication skills to effectively interact with pet owners, colleagues, and veterinarians.
- Ability to handle animals safely and compassionately, ensuring their well-being.
- Proficiency in recognizing signs of illness or distress in animals and taking appropriate action.
- Physical stamina to perform tasks such as lifting, cleaning, and caring for animals.
- Organizational skills to manage daily tasks and schedules efficiently.
- Attention to detail in monitoring animal health and maintaining accurate records.

Email your resume to sheltermanager@caabr.org

Looking for more opportunities?

Foster Program Coordinator

Division: Programs Department

Supervisor: Programs Director

Coordinate and facilitate the placement of animals into foster care. Work with various departments to identify animals that can be placed into foster care.

Job duties include but are not limited to:

• Recruits and maintains a dynamic network of foster homes for shelter animals

• Oversees the placement of animals into foster care based on their behavioral, medical, space, emergency needs, etc. 

• Coordinates daily activities related to fostering, including foster appointments, health checks, medication/vaccine reminders, animal pick-ups/returns, etc.

• Observe and assess the shelter population, and conduct animal meet and greets to determine the best foster home based on animal behavior, breed, medical condition, etc.

• Coordinate foster related callouts via social media posts and email in order to generate interest for animals needing foster care.

• Provide excellent customer service to foster parents, coworkers, volunteers, and shelter visitors.

• Answer phone calls and emails from potential foster parents in a prompt, professional and informative manner.

• Call, email, and use the volunteer database to communicate with foster parents about available shelter animals and assist foster parents with animal selection.

• Maintain detailed, up-to-date records for all foster parents and foster animals through data entry and file organization 

• Update animal pictures and biography information through Adopt-A-Pet, Petfinder, and in-house kennel cards.

• Assist with providing care for animals going into foster care and currently in foster care.

• Handle animals in a safe and humane manner.

Knowledge, skills, and abilities needed to perform the essential functions of this position:

• Follow the mission of CAA

• Enjoy working with animals and have a genuine concern for their care and well-being.

• Be familiar with all shelter Standard Operating Procedures and the Employee Manual.

• Self-starter. 

• Working knowledge of breeds, diseases, medical conditions, and animal handling and behavior.

• Ability to handle animals safely and with patience and gentleness.

• Ability to represent CAA in a professional manner in all situations with the public, volunteers and staff.

• Ability to create and sustain positive working relationships within CAA, with volunteers, the public and be a team player.

• Must be patient, courteous and work well under stressful conditions.

• Knowledge and ability to accurately work with detailed information in paper and computerized format.

• Ability to read, write and communicate effectively.

• Ability to learn and quickly adapt to changes in programs and procedures.

• Familiarity with basic word processing systems and medical data and management programs

• Assist with or perform humane euthanasia

Required Professional Licensing or Certifications:

• Fear Free Shelter Certification

• CAET is required within 1 year of employment with CAA

• Valid Louisiana State Driver's License. 

• High School Diploma or GED

Physical Demands:

The work is performed in all areas of the shelter and at offsite events. Typical positions require workers to walk or stand for short to moderate periods of time; lift and carry up to 40 pounds, climb stairs, bend, reach, hold, grasp, and turn objects.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.

This is a full time position of 40 hours per week.

Employee Classification: Non-exempt

Email your resume to programs@caabr.org

Client Care Specialist (Full time)

Department: Operations

Supervisor: Shelter Senior Manger

Are you looking for a career working for an organization that makes a difference in the lives of animals every day? The Client Service Specialists serve as the shelter’s main point of contact with members of the public via phone, email, and in person interactions. This position represents CAA in a professional and courteous manner and provides quality client service to all members of the public to ensure that every person has a positive experience. This position requires learning a wide range of policies and procedures and the ability to enter and complete accurate and complete data. The ideal candidate is naturally welcoming, confident, and resourceful while able to interact with and build positive relationships with a variety of people. Client Care Specialists are extremely hands-on with animals during the admission, redemption, and adoption processes. It is vital to have the ability to read animal behavior and handle animals of various species, sizes, and temperaments or be able to learn.

Job Duties include but are not limited to:

• Providing kind, efficient, and timely client service via high-volume in-person, telephone, and email interactions to each guest without judgment or condescension

• Displaying knowledge of current adoption discounts including but not limited to adoption specials, military discounts, staff discounts, senior discounts, etc. 

• Counseling members of the public about basic animal care, housing, and medical responsibilities as directed by Standard Operating Procedures and provided materials 

• Becoming familiar with the health and personalities of current adoptable animals, as this changes daily

• Engaging potential adopters in respectful conversations while actively listening. Offering educated recommendations of available animals and resources based on knowledge gained during conversation

• Displaying the ability to efficiently and accurately utilize Petpoint software 

• Displaying the ability to schedule veterinary appointments and spay/neuter appointments utilizing Petpoint

• Assisting in maintaining updated adoption advertisements including but not limited to Petfinder, Adoptapet, etc. 

• Documenting any contact with members of the public regarding animals at the shelter accurately and efficiently

• Providing compassionate counseling while scheduling admission appointments with members of the public to bring in owned or stray animals

• Completing the initial admission process for all animals entering the shelter via public appointments

• Reuniting families with their missing animals, having an understanding of appropriate redemption fines, completing redemption paperwork

• Assisting clients with a lost pet walk through

• Maintaining an organized workstation

• Sanitizing based on CAA cleaning protocols to control the spread of disease

• Ensuring all fees are correctly collected and the cashbox is balanced at the end of the day. 

• Remaining calm and courteous to members of the public and coworkers at all times

• Showing the ability to handle animals of various species, sizes, and temperaments

• Demonstrating the ability to read animal behavior and use safe, low stress handling techniques utilizing the Fear Free guidelines

• Provide basic husbandry for animals being housed in Client Care Department

• Maintaining professionalism (attendance, punctuality, dress, actions, and speech) in all internal and external interactions

• Accepting in-kind donations of food and/or supplies and ensure they are properly distributed

Knowledge, skills, and abilities required:

• Follow the mission of CAA.

• Enjoy working with animals and have a genuine concern for their care and well-being.

• Be familiar with all shelter Standard Operating Procedures and the Employee Manual.

• Self-starter.

• Working knowledge of breeds, diseases, medical conditions and animal handling and behavior.

• Ability to handle animals safely and with patience and gentleness.

• Ability to represent CAA in a professional manner in all situations with the public, volunteers and staff.

• Ability to create and sustain positive working relationships within CAA, with volunteers, the public and be a team player.

• Must be patient, courteous and work well under stressful conditions.

• Knowledge and ability to accurately work with detailed information in paper and computerized format.

• Ability to read, write and communicate effectively.

• Ability to learn and quickly adapt to changes in programs and procedures.

• Familiarity with basic word processing systems and medical data and management programs

• Assist with or perform humane euthanasia

Physical Requirements:

The work is performed at the shelter in all areas and at offsite events. Typical positions require workers to walk or stand for short to moderate periods of time; lift and carry up to 40 pounds; climb stairs, band, reach, hold, grasp and turn objects.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.

Required Professional Licensing or Certifications:

• Fear Free Shelter Certification

• High School Diploma or GED

• Valid Louisiana State Driver’s License

Email your resume to sheltermanager@caabr.org