Events Manager (Full Time)

Division: Development & Engagement  

Reports To: Development Director

Overview: The Events Manager is responsible for coordinating CAA’s special events. This position works closely with the Development Director and event-specific planning committees to ensure events are well-planned, financially tracked, and successfully delivered. The role also manages all event-specific marketing and communications, ensuring consistent branding, accurate messaging, and strong digital engagement across all platforms. This position works collaboratively with the Communications Manager to ensure alignment of all messaging and marketing efforts. Outside of special events, this role serves as the primary point of contact for all giveback and outreach events.

Event Planning:

• Coordinate special event planning in conjunction with the Development Director and respective committees

• Assist with the development of event sponsorship packets

• Solicit event sponsorships and maintain positive relationships with event sponsors

• Ensure all sponsorship deliverables are met

• Obtain all insurance and permits necessary for special events

• Manage onsite/day-of production and clean up

• Organize efficient registration/check-in processes

• Secure vendors, book event spaces, arrange all food and beverage, recruit volunteers, and ensure events are appropriately staffed

• Coordinate all event logistics

• Build out revenue projections and track expenses

• Ensure the close-out of all event invoices

Marketing:

• Collect, create, and curate content for special event social media pages

• Coordinate the design and execute the ordering of all marketing materials authorized by the Development Director

• Work collaboratively with the Communications Manager to align event-related marketing efforts

Communications:

• Maintain positive, accurate messaging in alignment with CAA’s mission and values

• Ensure consistent branding across all communications and platforms

• Update and oversee special event websites

• Work closely with our CRM representatives to buildout all online transactions

• Assist with the development of event marketing plans

• Build out a communications plan/calendar that aligns with the event marketing plans

• Manage event social media accounts across all platforms; monitor post engagements

• Work collaboratively with the Communications Manager to align all event-related communications

• Serve as the designated point of contact for all giveback events

Knowledge, Skills, and Abilities:

• Strong commitment to the mission and values of Companion Animal Alliance.

• Must be detail-oriented, organized, self-motivated, and able to multitask.

• Experience managing multiple projects at one time.

• Excellent verbal, written, and interpersonal communication skills.

• Strong relationship-building skills.

• Excellent verbal, written, and interpersonal communication skills.

• Critical and strategic thinking skills

• Strong organizational and project management skills.

• Team player, ability to work collaboratively and independently

• Must be detail-oriented, self-motivated, and able to balance multiple projects at once

• Ability to comfortably but professionally represent CAA in the media (e.g. new segments)

• Familiarity with Meta Business Suite, CRMs, and other communication platforms.

Qualifications

• Education/Experience: high school diploma or GED and 2+ years of experience in related fields OR Bachelor’s Degree in hospitality management, marketing, communications, business admin, or other related fields and 1-2 years of experience.

• Required: Must be 21+ and have a valid Louisiana driver’s license.

• Please provide an example that demonstrates your success in any of the above-listed job details (ex: social media, graphic design, marketing campaign, media appearance, etc.)

Physical Demands

Work is performed at the shelter and at offsite meetings and events. Requires standing or walking for short to moderate periods and the ability to lift and carry up to 40 pounds as needed.

Employee Classification: Full-Time, Exempt

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Email your resume to hollyd@caabr.org

Client Care Specialist (Full time)

Department: Operations

Supervisor: Shelter Senior Manger

Are you looking for a career working for an organization that makes a difference in the lives of animals every day? The Client Service Specialists serve as the shelter’s main point of contact with members of the public via phone, email, and in person interactions. This position represents CAA in a professional and courteous manner and provides quality client service to all members of the public to ensure that every person has a positive experience. This position requires learning a wide range of policies and procedures and the ability to enter and complete accurate and complete data. The ideal candidate is naturally welcoming, confident, and resourceful while able to interact with and build positive relationships with a variety of people. Client Care Specialists are extremely hands-on with animals during the admission, redemption, and adoption processes. It is vital to have the ability to read animal behavior and handle animals of various species, sizes, and temperaments or be able to learn.

Job Duties include but are not limited to:

• Providing kind, efficient, and timely client service via high-volume in-person, telephone, and email interactions to each guest without judgment or condescension

• Displaying knowledge of current adoption discounts including but not limited to adoption specials, military discounts, staff discounts, senior discounts, etc. 

• Counseling members of the public about basic animal care, housing, and medical responsibilities as directed by Standard Operating Procedures and provided materials 

• Becoming familiar with the health and personalities of current adoptable animals, as this changes daily

• Engaging potential adopters in respectful conversations while actively listening. Offering educated recommendations of available animals and resources based on knowledge gained during conversation

• Displaying the ability to efficiently and accurately utilize Petpoint software 

• Displaying the ability to schedule veterinary appointments and spay/neuter appointments utilizing Petpoint

• Assisting in maintaining updated adoption advertisements including but not limited to Petfinder, Adoptapet, etc. 

• Documenting any contact with members of the public regarding animals at the shelter accurately and efficiently

• Providing compassionate counseling while scheduling admission appointments with members of the public to bring in owned or stray animals

• Completing the initial admission process for all animals entering the shelter via public appointments

• Reuniting families with their missing animals, having an understanding of appropriate redemption fines, completing redemption paperwork

• Assisting clients with a lost pet walk through

• Maintaining an organized workstation

• Sanitizing based on CAA cleaning protocols to control the spread of disease

• Ensuring all fees are correctly collected and the cashbox is balanced at the end of the day. 

• Remaining calm and courteous to members of the public and coworkers at all times

• Showing the ability to handle animals of various species, sizes, and temperaments

• Demonstrating the ability to read animal behavior and use safe, low stress handling techniques utilizing the Fear Free guidelines

• Provide basic husbandry for animals being housed in Client Care Department

• Maintaining professionalism (attendance, punctuality, dress, actions, and speech) in all internal and external interactions

• Accepting in-kind donations of food and/or supplies and ensure they are properly distributed

Knowledge, skills, and abilities required:

• Follow the mission of CAA.

• Enjoy working with animals and have a genuine concern for their care and well-being.

• Be familiar with all shelter Standard Operating Procedures and the Employee Manual.

• Self-starter.

• Working knowledge of breeds, diseases, medical conditions and animal handling and behavior.

• Ability to handle animals safely and with patience and gentleness.

• Ability to represent CAA in a professional manner in all situations with the public, volunteers and staff.

• Ability to create and sustain positive working relationships within CAA, with volunteers, the public and be a team player.

• Must be patient, courteous and work well under stressful conditions.

• Knowledge and ability to accurately work with detailed information in paper and computerized format.

• Ability to read, write and communicate effectively.

• Ability to learn and quickly adapt to changes in programs and procedures.

• Familiarity with basic word processing systems and medical data and management programs

• Assist with or perform humane euthanasia

Physical Requirements:

The work is performed at the shelter in all areas and at offsite events. Typical positions require workers to walk or stand for short to moderate periods of time; lift and carry up to 40 pounds; climb stairs, band, reach, hold, grasp and turn objects.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.

Required Professional Licensing or Certifications:

• Fear Free Shelter Certification

• High School Diploma or GED

• Valid Louisiana State Driver’s License

Email your resume to sheltermanager@caabr.org